FAQ

We specialize in sophisticated footwear for the modern woman, including:

• Elegant heels and pumps in various heights (0-1 inch, 1-2 inch, 2-3 inch, 3+ inch)
• Comfortable flats and casual styles
• Boots & booties for every season
• Special occasion shoes including bridal and evening wear
• Italian-crafted masterpieces from our Made in Italy collection
• Professional styles like loafers, oxfords, and driving moccasins

Currently, we focus on standard widths that accommodate most foot types. Our product descriptions include detailed sizing information to help you find the perfect fit. For specific width concerns, we recommend reviewing our sizing chart or contacting our customer service team.

We regularly update our collections with fresh arrivals. Our “New Arrivals” section is updated weekly, featuring the latest trends and timeless classics to keep your wardrobe current and sophisticated.

We accept the following payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed to ensure your financial information remains protected.

Order modifications or cancellations must be requested within 2 hours of placement, before our processing begins. Please contact us immediately at [email protected] with your order number. Once your order enters processing (typically within 1-2 days), we cannot guarantee changes or cancellations.

Yes! We proudly ship worldwide to bring beautifully crafted footwear to your doorstep. However, we currently cannot deliver to select remote areas in Asia and certain other locations. During checkout, our system will automatically verify if we can ship to your address.

We offer two carefully designed shipping methods:

• Standard Shipping – $12.95
  Utilizing premium carriers DHL or FedEx for reliable delivery
  Delivery Timeline: 10-15 days after dispatch
  Perfect for when you need your new favorites promptly
• Free Shipping on Orders Over $50
  Uses EMS for cost-effective delivery
  Delivery Timeline: 15-25 days after dispatch
  Ideal for building your seasonal wardrobe with multiple styles

Please note: All orders require 1-2 days for processing before dispatch.

Absolutely! Once your order is dispatched, we provide detailed tracking information so you can follow your footwear’s journey from our warehouse to your doorstep. A signature may be required upon delivery to ensure your package’s security.

We prioritize careful preparation and quality packaging to ensure your footwear arrives in perfect condition. Our timelines account for this meticulous process plus international transit. Just as we carefully curate our collections, we apply the same attention to detail in our delivery process to guarantee your satisfaction.

We want you to be completely satisfied with your purchase. You may return unworn, undamaged shoes in their original packaging within 15 days of delivery. Returns are subject to inspection to ensure the products meet our return criteria.

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process and provide return instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

While you can checkout as a guest, creating an account allows you to:

• Track your order history
• Save your favorite styles
• Expedite future purchases
• Receive updates on new arrivals and exclusive offers

Our dedicated customer service team is here to assist you with any questions or concerns. You can reach us at:
Email: [email protected]
We typically respond within 24 hours during business days.

Our operations are based at:
3939 Deer Haven Drive, COLUMBUS, US 78934
While we ship globally, all customer service and operations are managed from this location.