At Simply Soles, we understand that true sophistication extends beyond our curated footwear collections to every aspect of your shopping experience. Just as we meticulously select each style in our collection, we’ve crafted a returns and exchanges process that reflects our commitment to your complete satisfaction.
Key Policy Details:
- Return window: 15 days from delivery date
- Items must be unworn, in original condition with tags attached
- Original packaging must be included
- Refunds processed within 5-7 business days after we receive your return
Our Return & Exchange Process
Initiate Your Return or Exchange
Within 15 days of receiving your order, please email our customer service team at [email protected] with your order number and the items you wish to return or exchange. Use the template provided below to ensure we have all necessary information.
Prepare Your Package
Ensure all items are in their original condition – unworn, with tags still attached, and in the original packaging. Include any documentation that came with your order.
Ship Your Return
Once you receive return authorization from our team, ship your package to:
Simply Soles Returns
3939 Deer Haven Drive
COLUMBUS, US 78934
We recommend using a trackable shipping service and retaining your tracking number. Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Processing & Refund
Once we receive and inspect your returned items (typically within 3-5 business days of receipt), we will process your refund or exchange. You will receive an email confirmation once this is complete.
Return & Exchange Request Template
To streamline your return or exchange process, please use the following template when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Simply Soles Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange: [List items with sizes and colors]
Reason for Return/Exchange: [Please specify]
For Exchanges:
Desired Replacement Item: [Item name, size, color]
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]Refund Information
Refunds will be processed to the original payment method used for your purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after we process your return
- PayPal: 3-5 business days after we process your return
Please note that shipping charges are non-refundable, unless the return is due to our error. For exchanges, we will cover the cost of shipping the replacement item to you.
Non-Returnable Items
To maintain the quality and integrity of our collections, the following items cannot be returned or exchanged:
- Bridal footwear – Due to the special occasion nature of these items
- Items marked as “Final Sale” or “Clearance”
- Footwear that shows signs of wear, has been altered, or has damaged tags
- Items not in their original packaging
Our Made in Italy collection, while crafted with exceptional quality, follows the same return policy as our other products, provided all return conditions are met.
International Returns
As we serve customers worldwide (excluding select remote areas in Asia and certain other locations), international returns follow the same policy with these additional considerations:
- Customers are responsible for any customs duties or import taxes incurred when returning items
- Return shipping costs are the responsibility of the customer
- Please mark the package as “Returned Goods” to avoid additional customs charges
Questions About Returns & Exchanges?
Our dedicated customer service team is here to assist you with any questions about our returns and exchanges policy.
Email: [email protected]
Address: 3939 Deer Haven Drive, COLUMBUS, US 78934
We typically respond within 24 hours during business days.
Thank you for choosing Simply Soles. We appreciate the opportunity to serve your sophisticated footwear needs and are committed to ensuring your complete satisfaction with every aspect of your shopping experience.